Civility Mentor

Workplace Civility: A Confucian Approach

Running head: CIVILITY NORMS QUESTIONNAIRE-BRIEF 1 Assessing Workgroup Norms for Civility: The Development of the Civility Norms Questionnaire – Brief

Purpose – This research describes the development and validation of the Civility Norms Questionnaire-Brief (CNQ-B), a 4-item measure designed to assess workgroup climate for civility. Climate for civility is defined as employee perceptions of norms supporting respectful treatment among workgroup members. Design/methodology/approach – Five samples (N = 2,711) of adult employees, including two fr...

Civility/Incivility in the College Classroom

Incivility is any kind of disruptive classroom behavior that shows disrespect or disregard for the instructor and fellowstudents. It can dramatically diminish the effectiveness of a course and cause great stress for the instructor. This section starts with several sites that describe forms of incivility, suggestions for handling it, and current research on incivility. The remaining links provid...

A 'civility and respect' policy for surgery.

When an orthopedic surgeon threw a pair of scissors in the OR last summer at North Shore Medical Center’s Salem Hospital, a policy was in place to address the incident. Introducing a “civility and respect” policy was one of the first things Marc Rubin, MD, did when becoming chief of surgery in 2005. The policy was invoked to address the scissors incident. The surgeon was disciplined, and there ...

Getting better and staying better: assessing civility, incivility, distress, and job attitudes one year after a civility intervention.

Health care providers (n = 1,957) in Canada participated in a project to assess an intervention to enhance workplace civility. They completed surveys before the intervention, immediately after the intervention, and one year later. Results highlighted three patterns of change over the three assessments. These data were contrasted with data from control groups, which remained constant over the st...